This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Pure Touch 360 is delighted to offer our valued customers professional pickup and delivery laundry and dry-cleaning services. We take pride in providing quality and convenience with a world class experience. To ensure transparency and protect your privacy, please review the following terms and conditions that govern our services: Agreement to Terms: Your use of Pure Touch 360 services signifies your agreement to be bound by the terms and conditions outlined herein. Privacy Assurance: Rest assured that we never sell your personal information, including your phone number, address, or email ID, to any third party. Your privacy is of utmost importance to us. Updates to Terms: Please note that our terms and conditions may be updated from time to time. The current version in effect will apply to each order you place with us. We will keep you informed of any changes to the Terms through email notifications. Thank you for choosing Pure Touch 360 for your laundry and dry-cleaning needs. We look forward to serving you with excellence and maintaining your trust in our services.
Carefully review and understand our Terms before placing an order, ensuring the best.
All garments, linen, and fabrics are handled with the utmost care. However, due to various factors such as the condition of the clothes or non-visible defects in the material, there is a slight chance of discoloration or shrinkage. Please note that such garments are accepted for cleaning at the owner's risk, and we cannot be held responsible for any issues that may arise. While stain removal is a standard part of our process, we cannot guarantee complete removal, and this service will be provided at the customer's risk. In the rare event of loss or damage, it must be reported to us within 24 hours. Timely reporting is crucial, as failure to do so may result in the inability to file a claim. Compensation, in the form of services, will be provided; cash reimbursements will not be given to customers. We kindly request customers to count their clothes at the time of delivery and notify the delivery personnel immediately if any items are missing. Please note that we cannot be held responsible for any claims made after the clothes have been accepted upon delivery. To ensure customer satisfaction, regular updates will be provided through calls, SMS, emails, and app notifications.
Pure Touch 360 highly values your privacy. Our Privacy Policy outlines the information collected during your visit to our website, www.puretouch360.com, and while using our services. It explains how we use and share this information. Should you have any questions or comments about our Privacy Policy, please reach out to us at support@puretouch360.com. This policy is an integral part of the Pure Touch 360 Terms of Use, available at www.puretouch360.com/terms. Your use of the website, services, and any personal information provided remains subject to both this policy and Pure Touch 360's Terms of Use. In compliance with the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievances or complaints can be addressed to our Grievance Officer at Pure Touch 360, Ground Floor, Oorjam Tower, Arakkuzha Road, Muvattupuzha, Ernakulam, Kerala - 686661, India. We aim to resolve complaints within one month of reporting.
1. COLLECTION OF PERSONAL INFORMATION "Personal information" is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number, etc. We collect personal information from Service Professionals offering their products and services. This information is partially or completely accessible to all visitors using Pure Touch 360's website or mobile application, either directly or by submitting a request for a service. Service Professionals and customers are required to create an account to be able to access certain portions of our Website, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information. - Service Professionals, if and when they create and use an account with Pure Touch 360, will be required to disclose and provide to Pure Touch 360 information including personal contact details, bank details, personal identification details (such as PAN card, Aadhar card, phonebook, call logs etc.) and participate in polls or surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs. The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application. Consumers: During the Account registration process and during your usage of Pure Touch 360's website or application, we will collect information such as your name, postal code, telephone email address and other personal information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application. Service Professionals: If you are a Service Professional and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, zip code, travel preferences, a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to Pure Touch 360, whilst you avail and use Pure Touch 360’s website or application. In addition, you may, but are not required to, provide other content or information about your business, including photographs and videos. We also may collect payment information, such as credit card information, from you. Background Verification: The Service Professional acknowledges that as part of the on-boarding process, the Company or an entity /agency appointed or nominated by the Company ("Verifier"), may undertake background verification checks of the Service Professional in order to authenticate inter alia the genuineness and competency of the Service Professional. In light of the above, the Service Professional expressly consents to and acknowledges the following: i The Service Professional does not and will not have any objection to Pure Touch 360 sharing the Service Professional's personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, employment record, Aadhaar number, other government issued IDs such as Voter ID, PAN card, driving license etc. (collectively "Proprietary Information") with the Verifier for the purpose of background checks and verification. ii The Service Professional authorizes the Verifier to securely store the Service Professional's Proprietary Information on their platform and understands that the Verifier shall endeavor to ensure confidentiality of the same. iii The Service Professional acknowledges that the digital record of the Proprietary Information on the Verifier’s platform shall be accessible to Pure Touch 360 and Pure Touch 360 and their authorized users/partners/affiliates/contractors shall be entitled to access and update such digital record on the Verifier’s platform, including data, documents, certificates, verification reports, references, testimonials, etc. and shall be entitled to use the related services provided via the Verifier’s platform. iv The Service Professional acknowledges that if the Service Professional is desirous of editing and/or deleting its digital record from the Verifier’s platform, it shall be entitled to do so by sending an email to such email address of the Verifier which shall be immediately provided by the Company to the Service Professional, and in such a manner as the Verifier requires the same. v Pure Touch 360 reserves its right to take appropriate actions (in its sole discretion) pursuant to the outcome of the background check and verification. Pure Touch 360 reserves the right to record the conversations between service professionals and consumers facilitated by Pure Touch 360 through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes. If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration.
2. COLLECTION OF AUTOMATIC INFORMATION, USE OF COOKIES AND OTHER TRACKING DEVICES We and our third party service providers, which include ad networks, use cookies, web beacons, and other tracking technologies to collect information about your use of our Website and Services, such as your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use. We also track how frequently you visit our Website and use our Services. We use this information (including the information collected by our third party service providers) for Website analytics (including to determine which portions of our Website are used most frequently, what our users like/do not like), to assist us in determining relevant advertising (both on and off our Website), to evaluate the success of our advertising campaigns, and as otherwise described in this policy. Currently, we do not honour browser requests not to be tracked. We may obtain your device ID, which is sent to Pure Touch 360's servers and used in fraud prevention efforts. Cookies. We and our third party service providers collect information from you by using cookies. A cookie is a small file stored on user's computer hard drive containing information about the user. The cookie helps us analyze web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit the Website, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser. Some of these cookies may be connected to third-party companies or websites. The terms of use of such cookies are governed by this Policy and the privacy policy of the relevant third party company or website. For example, Google measures the performance of advertisements by placing cookies on your computer when you click on ads. If you visit the Website when you have such cookies on your computer, we and Google will be able to tell that you saw the ad delivered by Google. The terms of use of these cookies are governed by this Policy and Google's Privacy Policy. Disabling Cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies you may be prevented from taking full advantage of the Website because it may not function properly if the ability to accept cookies is disabled. Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
HOW PERSONAL INFORMATION IS UTILIZED We gather your personal information and combine it with aggregated data about the use of our Website and Services to gain valuable insights into your requirements and enhance your overall Website experience. Here are the positive ways in which we utilize your personal information: 1. Empowering Your Experience: We use your personal information to deliver our top-notch Services, which includes registering you for our Services, validating your identity, and ensuring your authorization to use our Services. This enables you to seamlessly navigate our Website and utilize our Services to their full potential. 2. Dedicated Customer Support: We provide exceptional customer support by promptly addressing your inquiries and concerns, ensuring your satisfaction with our Services. 3. Transparent Record-Keeping: We maintain transparent internal records, ensuring efficient management of your information and facilitating smooth operations. 4. Efficient Billing and Payments: Your personal information is utilized to process billing and payments efficiently, including collaborations with trusted third-party payment gateways. This ensures secure transactions for our Website and Pure Touch 360's products and Services. 5. Continuous Improvement: We constantly enhance and maintain our Website and Services. By tracking user interactions, we identify popular areas of our Website and areas that need improvement. This proactive approach enables us to troubleshoot effectively and provide you with an optimized experience. 6. Exclusive Promotions and Updates: Periodically, we send promotional emails to the email address you provide. These emails contain exciting news about new products from Pure Touch 360, special offers from Pure Touch 360, and other information tailored to your interests. 7. Tailored Market Research: Your demographic information helps us customize the Website to align with your interests. By effectively promoting goods and services to specific target audiences, we ensure that you receive relevant content and offers. 8. Conflict Resolution and User Protection: We utilize your information to resolve disputes, safeguard both you and other users of our Website and Services, and enforce our Terms of Use. This ensures a secure and respectful environment for everyone. 9. Data Accuracy Verification: We compare the personal information collected through the Website and Services with data from third parties to verify its accuracy, ensuring the information we have is reliable and up to date. 10. Enhanced Insights through Data Combination: By combining aggregate data with your personal information, we gain valuable insights that help us improve our services and tailor our offerings to better serve your needs. In our commitment to transparency, Pure Touch 360 may occasionally employ your personal information for new and innovative purposes not previously outlined in our Privacy Policy. Rest assured, if any changes occur, we will make diligent efforts to notify you and obtain your consent, as required by law.
EXPLORE OUR ENRICHING FREE SERVICES At Pure Touch 360, we take delight in offering an array of complimentary services on our Website, tailored to enhance your online experience. These services are entirely optional and are provided at our discretion. Rest assured, your privacy is our priority, and for certain services, we may request additional personal information, which is handled with utmost care and confidentiality. 1. ENLIGHTENING ELECTRONIC NEWSLETTERS Immerse yourself in our free electronic newsletters that bring insightful content directly to your inbox. When you subscribe, you become part of our informed community. If you ever wish to step back, managing your preferences is effortless. Unsubscribe during registration, follow the provided link in each newsletter, or customize your settings in your Profile Settings page. 2. SHARE THE JOY Spread the knowledge and excitement by forwarding interesting links, pages, or documents to your friends via our "Send to a Friend" feature. Your email address is used exclusively for ensuring smooth transmission and informing the recipient about the sender. We respect your privacy, and your information is never utilized for any other purpose. 3. VOICE YOUR THOUGHTS Engage in our interactive polls and let your opinions resonate with our community. Your input is valuable, and these polls allow you to share your perspectives on important issues, Services, and our Website. All responses are amalgamated, ensuring complete anonymity. We use a tagging system to guarantee fair voting, allowing each user to vote once on a specific question. This tag system is not linked to individual user information. 4. SHAPE OUR CONTENT TOGETHER Participate in our periodic user surveys, designed to tailor our content precisely to your preferences. Your individual responses are confidential and never shared with external parties. However, we do share aggregated data with trusted service providers, partners, and other collaborators. Additionally, we publish aggregate survey responses on our Website, allowing users to view and download this valuable data. At Pure Touch 360, we believe in fostering a vibrant online community. Your participation enriches our platform, making it a dynamic space for everyone. Thank you for being an essential part of our ever-evolving journey!
YOUR SECURITY, OUR PRIORITY At Pure Touch 360, we are dedicated to safeguarding your personal information with a combination of procedural and technological security measures. These measures are thoughtfully designed to protect your data from unauthorized access or disclosure. We employ encryption, passwords, and physical security protocols to bolster the security of your personal information. However, it's important to understand that no security system can offer absolute certainty. Here's what you can do to enhance your security: 1. Strong Passwords: Choose a robust password that is unique and known only to you. Avoid easily guessable information and consider using a mix of letters, numbers, and symbols. Regularly updating your password adds an extra layer of protection. 2. Shared Devices Vigilance: If you use a shared computer or device, always log out after your session. This simple step prevents unauthorized access and ensures your privacy. 3. Confidential Log-in Details: Treat your log-in credentials as confidential information. Never share them with others, and be cautious about where and how you store them. Your log-in details are the gateway to your account's security. 4. Be Mindful of Private Communications: While we employ stringent security measures, it's wise to be mindful of the content of your private communications. Avoid sharing sensitive information unless necessary, even within secure platforms. 5. Immediate Action on Suspicious Activity: If you suspect any unauthorized access or believe your password has been compromised, take swift action. Reset your password and notify us. Your proactive response significantly reduces potential risks. We want to emphasize that while we take every possible measure to protect your personal information, no security system can guarantee absolute invulnerability. We do not make promises or guarantees regarding the complete immunity of your personal information or private communications from collection and use by others. Pure Touch 360 cannot be held responsible for any unauthorized use of your information, lost or stolen passwords, or compromised accounts due to unauthorized password activity. Your vigilance and active participation in your own security play a crucial role in maintaining a safe online environment for everyone. Thank you for your cooperation and understanding
TRANSPARENCY IN INFORMATION SHARING At Pure Touch 360, we are committed to transparency regarding the sharing of your information, including personal details. Here's how your information may be disclosed: 1. INFORMATION DISCLOSED TO PROTECT US AND OTHERS: We may share your information, including personal details, if we reasonably believe it is necessary to comply with legal processes, enforce our Privacy Policy and Terms of Use, investigate unauthorized transactions or illegal activities, or protect our rights, property, or the rights of others. 2. INFORMATION DISCLOSED TO THIRD PARTY PROVIDERS AND BUSINESS PARTNERS: We may share your personal information and data generated by cookies with third-party vendors essential for our Website, Services, and business operations. These partners will only use your information as necessary to provide the services. Survey results may also be disclosed to relevant entities. 3. DISCLOSURE TO NON-AFFILIATED THIRD PARTIES FOR YOUR REQUESTS: Your service requests may be shared with third-party websites with whom we have contractual relationships, ensuring maximum exposure for your request. Interested bidders will be directed to our Website where they can access your details as provided by you. 4. INFORMATION DISCLOSED TO OTHER USERS OF OUR WEBSITE: If you are a Service Professional, the information you post (except payment details) is visible to other users. Consumer information, including name, location, and request details, is accessible to all visitors. Bidding professionals can view full consumer contact details if permitted. 5. INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS: We may disclose your information to law enforcement or government officials if required by law or in cooperation with an investigation. 6. CHANGE OF CONTROL OR BANKRUPTCY: In the event of a change in control, merger, acquisition, or bankruptcy, your information may be transferred to a successor entity. During bankruptcy or similar situations, Pure Touch 360 may transfer your information to non-affiliated third parties. 7. INFORMATION DISCLOSED AT YOUR REQUEST: We may share your personal information with other Registered Users based on your explicit requests or consent, especially when contracting for specific services. We believe in responsible information sharing, ensuring your privacy while enabling the functionalities of our services. Thank you for entrusting us with your information. Your privacy and security are paramount.
RESPONSIBLE LINK DISCLAIMER We want to ensure your online experience with Pure Touch 360 is informed and safe. Here's some essential information about the links you might find on our Website: 1. THIRD-PARTY LINKS: Our Website may include links to external websites or resources. Please note that these links do not imply an endorsement by Pure Touch 360. We provide these links solely for your convenience. 2. YOUR RESPONSIBILITY: You acknowledge that these links are provided as a convenience, and while we strive to offer reliable resources, we are not responsible for the content of external websites. Your use of these links is entirely at your discretion. 3. CONTENT AND PRIVACY ON EXTERNAL WEBSITES: When you follow these links, please be aware that Pure Touch 360 cannot guarantee the protection and privacy of any information you provide on external websites. Such websites have their own terms of use and privacy policies, which might differ from ours. 4. USER DISCRETION: We encourage you to exercise caution and review the terms of use and privacy policy of any external website you visit. Your interactions with these sites are subject to their respective policies. At Pure Touch 360, we prioritize your online safety and informed choices. While we provide these links for your convenience, we recommend that you navigate external websites responsibly and familiarize yourself with their policies. Thank you for your understanding and cooperation.
EMPOWERING YOUR CONTROL OVER PERSONAL INFORMATION At Pure Touch 360, we believe in giving you control over your personal information. Here's how you can manage and restrict the collection or use of your data: 1. REVIEW, CORRECT, AND DELETE: You have the option to review, correct, and delete your personal information. Simply log into the Website and visit your preferences page in the "Edit Profile" section. Keep your information accurate and up-to-date for the best user experience. 2. TIMELY UPDATES: It's essential to promptly update your personal information if there are changes or inaccuracies. While manual alterations are challenging due to identity verification, we are here to help upon your request. 3. ACCOUNT CLOSURE: If you decide to close your Account, your personal information will be removed from view as soon as reasonably possible. Please note that we retain certain information from closed Accounts to fulfill legal obligations, prevent fraud, collect fees owed, resolve disputes, and enforce our Terms of Use. 4. PUBLIC POSTINGS: Be mindful that once you publicly post a Request, Offer, Want, Feedback, or any other information on the Website, it may become permanent and cannot be easily changed or removed. After we have deleted or removed your Account, any personal information not included within the deletion remains your responsibility. Pure Touch 360, after Account removal, will not be held responsible for any personal information that was not part of the deleted and/or removed Account yet remains on the Website. Your privacy and control over your information are of utmost importance to us. Thank you for your cooperation in ensuring the accuracy and security of your personal data on our platform.
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any Services you have requested or received from us. I. Third-Party Ad Networks We participate in third party ad networks that may display advertisements on other websites based on your visits to our Site as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each third party's specific privacy policy, and not by Pure Touch 360’s Policy. We may provide these third-party advertisers with information about your usage of our Site and our services, as well as aggregate or non-personally identifiable information about visitors to our Site and users of our service.
1. YOUR FULL NAME: When you register on our Website, you choose a Full Name. Please be aware that all your activities on the Website are traceable to this Full Name. Other Registered Users you transact with can see a significant portion of your activities. For instance, if you book, cancel, or post a service, your Full Name may be visible to the relevant parties. Be mindful that associating your real name with your Full Name might allow others to identify your Website activities.
2. USING INFORMATION RESPONSIBLY: The Website allows you to share personal information for service-related purposes. When contracting with another Registered User, you may need to provide details such as your name, email, phone number, or personal address. We emphasize the importance of respecting others' privacy. You agree to use other users' information solely for Pure Touch 360-transaction-related purposes and for utilizing the Services offered through the Website.
3. ACCOUNT PROTECTION: Your password is the key to your Account. It's crucial to create a strong password using a mix of numbers, letters, and special characters. Never disclose your password to anyone. If you share your password or personal information, you are solely responsible for any actions taken on your Account. If your password is compromised for any reason, please notify Pure Touch 360 immediately. Timely action can prevent unauthorized access and maintain the integrity of your personal information. Your active involvement in safeguarding your Account and personal information is vital. Thank you for your cooperation and commitment to a secure online environment for all our users.
We encourage you to share your thoughts, feedback, pictures, and other information on our Website. Here's what you need to know:
1. POSTING CONTENT: You are welcome to post content on our Website, such as comments, feedback, and pictures. Any information you post will be visible to all visitors on our Website.
2. PUBLIC VISIBILITY: When you post content, it becomes public and can be seen by anyone visiting our Website. Please be aware that once you make your content public, we cannot control how others may use it, potentially violating our policy, legal regulations, or your personal privacy. Your contribution to our platform is valued, and your awareness of the public nature of posted content is important. Thank you for being a part of our community and for understanding the dynamics of shared content on our Website.
Mr. Ashik Salim
Address: Ground Floor, Oorjam Tower,
Arakkuzha Road, Muvattupuzha,
Ernakulam, Kerala - 686661
Email: puretouch360@gmail.com
Contact: +91 87149 30360 / +91 75919 60360
Time: Monday to Saturday 10AM to 5 PM
PLEASE NOTE THAT THIS PRIVACY POLICY IS EFFECTIVE AS OF THE DATE MENTIONED ABOVE. PURE TOUCH 360 RESERVES THE RIGHT TO MODIFY THIS POLICY AT ITS DISCRETION. CHANGES WILL BE REFLECTED IN THIS DOCUMENT, AND THE UPDATED POLICY WILL BE POSTED ON THIS PAGE OF THE WEBSITE. WE ENCOURAGE YOU TO REVIEW THIS POLICY PERIODICALLY FOR ANY UPDATES. YOUR CONTINUED USE OF THIS WEBSITE AND YOUR PROVISION OF PERSONAL INFORMATION TO US WILL BE GOVERNED BY THE TERMS OF THE MOST RECENT VERSION OF THIS POLICY. THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION. © 2023 PURE TOUCH 360. ALL RIGHTS RESERVED.